Refund policy

Last updated: November 15, 2026

30-day returns

We want you to love your Halora. If you don't, you can request a return within 30 days of delivery.

To be eligible, the item must be new or lightly used, with all its parts (all six light pieces, stakes, cables and power supply), and in its original packaging if possible.

How to start a return

Email us at avlarcllc@gmail.com with your order number. We'll reply with the return address and instructions. Items sent back without first asking will not be accepted.

Return shipping

For change-of-mind returns, return shipping is paid by you. If your item arrived damaged or faulty, we cover it.

Damaged, faulty or wrong items

Please check your order when it arrives. If it's damaged, faulty or not what you ordered, email us within 7 days of delivery with a photo, and we'll send a replacement or refund you in full.

Refunds

Once we receive and check your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Exchanges

The fastest way to get a different kit is to return the one you have and place a new order.

Contact

Questions? Email avlarcllc@gmail.com.